Shipping & Returns
Shipping Policy
Shipment processing time
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All orders are processed within 24 to 48 hrs. Orders are not shipped or delivered on weekends or holidays.
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If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in shipment of your order, we will contact you via email or telephone.
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Shipping rates and delivery estimates
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Shipping charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur.
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Damages
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BluCoCo Supply is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Return & Exchange Policy
In case you are not entirely satisfied with your purchase, we would like to help.
To instigate the return, refund, or exchange process, follow the steps below.
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You have [30] calendar days to return your purchase from the date of transaction.
For an eligible return the item must be in the same condition in which you received it-including all original packaging and with the tag intact. You must also have the receipt or proof of purchase.
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We are unable to accept returns without the original packaging or proof of purchase.
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Return process
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To return an item, [please email customer service at blucoco210@gmail.com to obtain a Return Merchandise Authorization RMA number. After receiving an RMA number, place the item securely in its original packaging [and include your proof of purchase/and the return form provided/and other], and mail your return the following address:
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BluCoco Supply
Attn: Returns
[RMA]
PO Box 760512
San Antonio, TX 78245